Student Service Assistant
Posting Details Position Summary Information Posting Number P1893 Job Title Student Service Assistant Students Only No Job Description Summary
Summary:
Student Service Assistants provide exceptional customer service to students, visitors, and Western stakeholders.
Often the first point of contact at Western, our Student Service Assistants welcome everyone into Mustang Central and provide direct help or ensure visitors are directed to the proper campus resource.
People in this role help students solve unique challenges, and every day brings something new.
Student Service Assistants also have technical and clerical duties pertaining to student entry and processing functions, including admissions, housing, financial aid, student IDs, and registration & records.
It is expected that this individual will accomplish assigned duties in an efficient, effective, and competent manner and strive for improvement and excellence in all work performed.
Additionally, this individual must understand the comprehensive role of the community college and cooperate and work harmoniously with college personnel and the public.
This individual will follow all college policies, rules, regulations, and guidelines as they relate to this position.
ESSENTIAL DUTIES AND
Responsibilities:
This listing of essential duties and responsibilities is meant to be representative, not exhaustive.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Welcome internal and external visitors and represent Western in a friendly and approachable manner.
o Develop and maintain knowledge of all student intake process policies and procedures and share information in a manner that is clearly understood by students, their parents, and the general public.
o Process transactions dealing with enrollment including registration & records, housing, financial aid, student IDs, and admission for prospects, students, parents, staff, faculty, the College community, and other parties.
o Process credit and non-credit registrations through walk-ins, e-mail correspondence, and phone calls.
o Maintain a current knowledge base regarding the operation of the institution as it applies to their position and students and faculty.
o Communicate pertinent information and addresses inquiries and responds to concerns and complaints.
Troubleshoots solutions and make referrals to directors as appropriate and necessary.
o Learn student and community member needs and provide appropriate solutions and referrals.
o Process student transcript requests for both official and unofficial documents.
o Produce Student ID cards as needed for all WWCC students through use of the college's building access system.
o Assist other staff in Mustang Central with clerical tasks, projects, and events as needed.
o Answers and transfers phone calls as necessary.
o Instructs students on how to access and use web services.
Distributes confidential login information when needed.
OTHER DUTIES AND
Responsibilities:
The listing of other duties and responsibilities is meant to be representative, not exhaustive.
o Maintains safe working conditions and practices at all times.
o Assures that confidentiality is safeguarded while handling student and employee records.
o Safeguards institutional physical resources by caring properly for assets assigned to the workstation and by prohibiting unauthorized use.
o Maintains an inventory of all assigned equipment and supplies, keeping proper records as necessary.
o Performs other related duties as required.
Minimum Qualifications MINIMUM
Qualifications:
The requirements listed below are representative the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.
Knowledge of:
General office practices and procedures Comprehensive role of the community college College policies, rules, regulations and guidelines Institutional and departmental procedures Customer Service principles and practices Telephone techniques, practices and procedures PC's and related software, e.
g.
Administrative System Software:
Colleague Microsoft Office Products, e.
g.
Word, Excel, Access, etc.
Student privacy as governed by FERPA Law Ability to:
Communicate effectively verbally and in writing Operate a PC and related software Maintain effective working relationships with other people Maintain professional, efficient, and congenial image when dealing with students and the public Work in a highly visible, busy, heavily trafficked student and public office environment in close proximity with colleagues Work in a multi-tasking environment with constant interruptions Use College software systems Handle cash and currency and financial transactions Be cross-trained in other Success Center duties EDUCATION AND/OR
Experience:
Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities.
A typical way to obtain these would be:
High School Equivalency Three (3) years of administrative assistant experience PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit.
The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand and walk.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee regularly works in indoor conditions and regularly works near video display.
The noise level in the work environment is usually moderate.
Preferred Qualifications N/A Open Date 07/11/2023 Close DateOpen Until Filled No Special Instructions to Applicants Recommended Skills Communication Confidentiality Customer Service Finance Friendliness Knowledge Base Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Student Service Assistants provide exceptional customer service to students, visitors, and Western stakeholders.
Often the first point of contact at Western, our Student Service Assistants welcome everyone into Mustang Central and provide direct help or ensure visitors are directed to the proper campus resource.
People in this role help students solve unique challenges, and every day brings something new.
Student Service Assistants also have technical and clerical duties pertaining to student entry and processing functions, including admissions, housing, financial aid, student IDs, and registration & records.
It is expected that this individual will accomplish assigned duties in an efficient, effective, and competent manner and strive for improvement and excellence in all work performed.
Additionally, this individual must understand the comprehensive role of the community college and cooperate and work harmoniously with college personnel and the public.
This individual will follow all college policies, rules, regulations, and guidelines as they relate to this position.
ESSENTIAL DUTIES AND
Responsibilities:
This listing of essential duties and responsibilities is meant to be representative, not exhaustive.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Welcome internal and external visitors and represent Western in a friendly and approachable manner.
o Develop and maintain knowledge of all student intake process policies and procedures and share information in a manner that is clearly understood by students, their parents, and the general public.
o Process transactions dealing with enrollment including registration & records, housing, financial aid, student IDs, and admission for prospects, students, parents, staff, faculty, the College community, and other parties.
o Process credit and non-credit registrations through walk-ins, e-mail correspondence, and phone calls.
o Maintain a current knowledge base regarding the operation of the institution as it applies to their position and students and faculty.
o Communicate pertinent information and addresses inquiries and responds to concerns and complaints.
Troubleshoots solutions and make referrals to directors as appropriate and necessary.
o Learn student and community member needs and provide appropriate solutions and referrals.
o Process student transcript requests for both official and unofficial documents.
o Produce Student ID cards as needed for all WWCC students through use of the college's building access system.
o Assist other staff in Mustang Central with clerical tasks, projects, and events as needed.
o Answers and transfers phone calls as necessary.
o Instructs students on how to access and use web services.
Distributes confidential login information when needed.
OTHER DUTIES AND
Responsibilities:
The listing of other duties and responsibilities is meant to be representative, not exhaustive.
o Maintains safe working conditions and practices at all times.
o Assures that confidentiality is safeguarded while handling student and employee records.
o Safeguards institutional physical resources by caring properly for assets assigned to the workstation and by prohibiting unauthorized use.
o Maintains an inventory of all assigned equipment and supplies, keeping proper records as necessary.
o Performs other related duties as required.
Minimum Qualifications MINIMUM
Qualifications:
The requirements listed below are representative the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.
Knowledge of:
General office practices and procedures Comprehensive role of the community college College policies, rules, regulations and guidelines Institutional and departmental procedures Customer Service principles and practices Telephone techniques, practices and procedures PC's and related software, e.
g.
Administrative System Software:
Colleague Microsoft Office Products, e.
g.
Word, Excel, Access, etc.
Student privacy as governed by FERPA Law Ability to:
Communicate effectively verbally and in writing Operate a PC and related software Maintain effective working relationships with other people Maintain professional, efficient, and congenial image when dealing with students and the public Work in a highly visible, busy, heavily trafficked student and public office environment in close proximity with colleagues Work in a multi-tasking environment with constant interruptions Use College software systems Handle cash and currency and financial transactions Be cross-trained in other Success Center duties EDUCATION AND/OR
Experience:
Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities.
A typical way to obtain these would be:
High School Equivalency Three (3) years of administrative assistant experience PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit.
The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand and walk.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee regularly works in indoor conditions and regularly works near video display.
The noise level in the work environment is usually moderate.
Preferred Qualifications N/A Open Date 07/11/2023 Close DateOpen Until Filled No Special Instructions to Applicants Recommended Skills Communication Confidentiality Customer Service Finance Friendliness Knowledge Base Estimated Salary: $20 to $28 per hour based on qualifications.
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